Skills & Competencies for Operations Supervisor

Operations Supervisor job profile

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JOB SUMMARY for Operations Supervisor

Supervises the daily activities of an operational unit.

JOB RESPONSIBILITIES for Operations Supervisor

Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Implements practices to ensure compliance with operational policies and procedures. Resolves routine operational issues and escalates complex issues as needed. Prepares performance and progress reports for management to monitor and improve inefficiencies.

Operations Supervisor SALARY RANGE

BASE 50%
$70,250
TOTAL 50%
$71,639
Job Level
M00
Job Code
FA06000512
Education/Degree
Bachelor's Degree
Reports To
Manager

Operations Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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3 hard skills or competencies (industry competencies) for Operations Supervisor

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Explains the differences between current and future state value stream map.
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Level 2 Behaviors
(Light Experience)
Records types and varieties of resources for each production process to provide great scope for improvement.
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Level 3 Behaviors
(Moderate Experience)
Manages existing processes to standardize and eliminate waste through value stream mapping and other lean techniques.
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Level 4 Behaviors
(Extensive Experience)
Provides facilitation support for Value Stream Mapping activities across manufacturing operations.
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Level 5 Behaviors
(Mastery)
Leads enhancement of value stream mapping to achieve continued progress in metrics and goals.
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2 Industry Competency – Work Order Scheduling
Proficiency Level -3
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Explains the general scheduling principles within the manufacturing shop floor.
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Level 2 Behaviors
(Light Experience)
Follows scheduled work orders while maintaining accurate documentation of work conducted.
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Level 3 Behaviors
(Moderate Experience)
Performs routine maintenance according to work order to maintain reliable equipment operations.
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Level 4 Behaviors
(Extensive Experience)
Prioritizes scheduled work orders to meet customer requirements.
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Level 5 Behaviors
(Mastery)
Leads the design and implementation of activities related to scheduling work orders.
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3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Operations Supervisor

1 Job Family Competencies – Operations Management
Proficiency Level -3
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains the operations protocols to be able to contribute to its goals and objectives.
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Level 2 Behaviors
(Light Experience)
Gathers insights to support the continuous improvement of business operations.
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Level 3 Behaviors
(Moderate Experience)
Submits regular operations performance reports to evaluate the production performance.
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Level 4 Behaviors
(Extensive Experience)
Oversees the operations departments to align with our organization's strategic goals.
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Level 5 Behaviors
(Mastery)
Establishes strategies to drive effective operations management and improve company profits.
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2 Job Family Competencies – Inventory Management
Proficiency Level -2
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Gathers fundamental inventory data to support inventory management activities.
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Level 2 Behaviors
(Light Experience)
Follows protocols in documenting daily deliveries, shipments, and suppliers' information.
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Level 3 Behaviors
(Moderate Experience)
Implements relevant controls to ensure the efficacy of the overall inventory management process.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory audits to optimize inventory control and make budget decisions.
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Level 5 Behaviors
(Mastery)
Directs the overall inventory planning, scheduling, forecasting, and control operations.
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3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

16 soft skills or competencies (core competencies) for Operations Supervisor

1 Core Competencies – Business Performance Management
Proficiency Level -2
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Explains the integral role business performance management plays in an organization.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles BPM-based data about our organization for quantitative information.
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Level 3 Behaviors
(Moderate Experience)
Encourages staff to create alternative ideas or solutions after an unsuccessful initial approach.
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Level 4 Behaviors
(Extensive Experience)
Manages the dashboard displaying the business performance via reports, KPIs, and other indicators.
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Level 5 Behaviors
(Mastery)
Drives the optimization of performance reporting structures and repeatable processes.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

Summary of Operations Supervisor skills and competencies

There are 3 hard skills for Operations Supervisor, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Supervisor, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Supervisor, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Supervisor, he or she needs to be proficient in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.

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